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911 FAQs

1. When should I call 911?

Dial 911 in the event of an emergency only! When someone is badly hurt or suddenly sick and in danger, call 911 immediately. Call when someone’s life is threatened, when someone faints or collapses, has persistent chest pain or difficulty breathing or is badly injured. Call if the victim needs the skills or equipment of emergency personnel. Call if moving the victims yourself could cause further injury. If unsure, call 911.

2. What should I say when I call 911?

Stay calm, speak clearly and stay on the phone until the emergency operator tells you to hang up. Give the exact location of the emergency. Tell the dispatcher who is hurt and sick and what happened. The most important thing to remember is to stay calm and know where you are.

3. What should I do when help arrives?

If the dispatcher gives you specific instructions, follow them and don’t panic. Don’t move someone who is injured unless they are in danger. Do try to keep them as comfortable as possible. If someone else is there with you, send them to meet the Fire Department personnel.

4. Why do fire trucks respond to medical calls?

Fire trucks are dispatched to the scene of a medical call at the same time as the ambulance. Depending upon the location of the incident, fire trucks are usually closer. Fire crews provide basic and advanced life support and create a well-orchestrated team effort called the incident command system. This is for the protection, safety and well-being of our citizens and guests.

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